Trust Communications

I would like to stop hearing the exact same phrase dished out to every question a journalist asks from multiple interviewees.

For years, we’ve treated communications as a desk job. Writing statements. Monitoring channels. Managing approvals. Reacting to headlines. Producing content at speed, often at arm’s length from what we’re supposed to be explaining and off the back of SLT requests. It’s efficient because it’s measurable – you always know where they are. Increasingly, it’s a massive problem.

A case study into the loss of trust PFEW is facing and how they can fix their brand reputation.